Terms & Conditions

• Gift Card Terms & Conditions
• Website Terms & Conditions
• Privacy

Gift Card Terms and Conditions – Concept gift cards

Swipe the gift card. Select ‘Savings’ and then enter the PIN on the back of the gift card.

IMPORTANT: TREAT YOUR GIFT CARD LIKE CASH. If your gift card is lost or stolen, we may be able to stop your gift card value being used, but require the card number, original balance and expiry date.

Terms and conditions: these conditions apply to use of the gift cards, issued by Concept Cash Cards Pty Ltd ABN 69 119 881 328 (we, us, our). If you let another person use your gift card, you must tell them that they will be bound by these terms and conditions. NSW law applies to these terms and conditions. By using your gift card you unconditionally submit to the jurisdiction of the courts of NSW.

The gift card may be used to purchase goods or services at retailers in Australia with “eftpos” facilities who accept the gift card, provided that the gift card has enough unused value to make the purchase.
 

Some merchants may choose not to accept the gift card.

1. Gift cards will be activated upon receipt of gift card and cannot be redeemed for cash, reloaded, returned for a refund, have their balances consolidated to a new gift card, or be replaced after expiry and are not legal tender, account cards, debit or credit cards or securities.
2. Keep your gift card secure - anyone holding the gift card can use its value to make purchases. If your gift card is lost or stolen , or you suspect an unauthorised transaction, immediately report this by calling 1300 13 10 20. We may be able to stop gift card value being used, but require the card number, original balance and expiry date.
3. We may replace a faulty, lost or stolen gift card. Any replacement gift card will have the same unused value (at the time of replacement) and original expiry date (12 months from the date of issue). Call 1300 13 10 20 or send an email to info@conceptgiftcards.com.au. You must have the reference number (located on the back of the gift card) and return the damaged card to Concept Cash Cards Pty Ltd. Make a record of the reference number and keep separate from your gift card. Gift cards will be void if they are defaced, mutilated, altered or tampered with in any way. We may subject gift cards to verification and security checks in our absolute discretion.
4. If you have a query or complaint about the gift card, please raise it through any of our contact channels (1300 13 10 20 or info@conceptgiftcards.com.au). We are not liable for the availability, quality or fitness for purpose of any goods or services purchased with the gift card. Any dispute about goods or services purchased with the gift card must be resolved with the supplier. Except for rights which cannot be excluded, any conditions or warranties implied or imposed by legislation or otherwise are excluded from these conditions of use. To the extent permitted by law, are liability is limited to replacing faulty gift cards.
5. If you think there has been a mistaken transaction on your gift card contact the store where the mistake was made.
6. Our contact channels are calls to 1300 13 10 20 or online at www.conceptgiftcards.com.au
7. Load Fee - A fee is charged to the card upon the initial load of value onto the card. This amount is taken from the cards balance and will appear on the card’s transaction history. Load Fees appear on the back of the card. If there is no fee stated on the back of the card, a $3.00 load fee is applicable.
8. Transaction Fee – A fee may be charged to the card for each approved
   transaction at an eftpos terminal. Where a transaction fee applies, it will beprinted on the back of the card. This amount is taken from the card balance and will appear on the card’s transaction history. If there is no fee stated on the back of the card, no transaction fee applies. If the card does not have sufficient value
   available to cover both the purchase price and the transaction fee, then the transaction may be declined. Please refer to the back of your gift card prior to making a purchase. You can check your card’s transaction history at www.conceptgiftcards.com.au
    
9. We may cancel any gift card, or the gift card scheme, for any reason at any time without notice. If so, we may either provide a refund or a replacement gift card of equivalent value unless we reasonably suspect fraud in relation to a gift card. The gift card remains our property.
   We can vary or replace these conditions of use from time to time (including to introduce new fees) by publishing a notice on the website www.conceptgiftcards.com.au. The current version of these conditions is available through our website www.conceptgiftcards.com.au. 

Your access to and reliance on our website is subject to these Terms of Use, the Website Security & Privacy Statement and any other notices, disclaimers any other terms and conditions or other statements contained on our websites. You need to be aware of certain things when you use our websites, link to them from your own site, or visit other sites via a link from ours. This Terms of Use statement has been written to explain them and to establish the legal relationship between us in connection with our websites.
It applies to our main website at www.conceptgiftcards.com.au; which is operated by Concept Cash Cards Pty LTd (ABN 69 119 881 328).

In these Terms of Use, the expressions we, us and our are a reference to Concept Gift Cards and any related entity of Concept Cash cards Pty Ltd. A reference to our website is a reference to our main website.

By accessing, viewing or otherwise using our websites, you acknowledge and agree to be subject to these Terms of Use, the Website Security & Privacy Statement and any other notices, disclaimers and other terms and conditions or other statements contained on our websites as amended or modified from time to time. If you do not accept our Terms of Use and Security and Privacy Statement you are not authorised to use our websites.
These are our current Terms of Use. They replace any others which have appeared previously on our websites. We may at any time vary or modify the Terms of Use by publishing the changed version on the website. By accepting our terms, you agree and accept that we have provided you with sufficient notice of any changes and any subsequent access to, viewing or use by you of our website will constitute an acceptance of those changes.
We reserve the rights not expressly granted in these Terms of use.

Our websites may contain links to other websites operated by third parties. We do not endorse or approve of the operators of the third party websites, or the information, graphics and material featured on third party websites. To the extent permitted by law, we accept no responsibility or liability and give no warranty in any way in respect of third party websites or the goods and services offered to you on the third party websites.
We may receive payments from operators or owners of third party websites in relation to goods or services supplied to you by them as a result of you linking to their website from ours.
Our websites are provided for use by Australian residents only, and the products described in them are not directed at anyone in any country other than Australia.
If you are not a Concept Gift Cards customer and are accessing our website outside Australia, you must not submit or attempt to submit any online application or request. Online applications and requests for products initiated outside Australia will not be accepted from anyone who is not an existing Concept Gift Cards customer.
The information contained in our websites has been prepared in accordance with the laws applicable to the Commonwealth of Australia. The sites may not comply with the laws of any other country.

Unless we tell you otherwise, any software you download from a third party website is their product and not ours. We point that out because some products may be subject to a licence agreement between you and them.
To the extent permitted by law, we accept no responsibility or liability in respect of such third party products, provide no warranty, and give no endorsement in respect of such products or any party connected with them. We do, however, welcome your feedback or suggestions concerning them.

While we have tried hard to make sure there are no mistakes in any of the information on our websites, we do not warrant that we have verified the information and we don't warrant the accuracy, adequacy or completeness of it. Also, all information is subject to change without notice or that the information is suitable for your intended use.
In fact, we recommend that you seek independent advice before acting upon any of the information on our websites.
Also bear in mind that we don't guarantee that our websites are free from viruses, or that access to our sites will be uninterrupted.
You acknowledge and agree that your use of our website is at your own risk. You must ensure that that the process which you use for accessing our websites does not expose you to the risk of viruses or other forms of interference which may damage your own computer system.

Subject to any responsibilities which are implied by law and cannot be excluded, neither we, nor any of our employees, agents or officers are liable to you for any losses, damages, liabilities, claims and expenses (including but not limited to legal costs and defence or settlement costs) whether direct or indirect, whatsoever arising out of or referable to information on our websites or your use of our websites or any modification, suspension or discontinuance of our websites - whether in contract, tort including negligence, statute or otherwise.
Our liability for a breach of a condition or warranty implied by law or otherwise, and which cannot be excluded, is limited to the extent possible, at our option, to:

• the supply of the goods or services again;
• the repair of the goods; or
• the payment of the cost of having the goods or services supplied again or repaired.
  

The material on our websites is protected by copyright. Other than for the purposes and subject to the conditions prescribed under the Copyright Act 1968 (Cth), no part of it may in any form or by any means (electronic, mechanical, microcopying, photocopying, recording, or otherwise) be reproduced, uploaded to a third party, linked to, framed, stored in a retrieval system or transmitted without our prior written permission.
You also must not in any form or by any means commercialise any information, products or services obtained from our websites without our prior written permission.
Our websites include registered trade marks owned by us (or our licensors). You must not use any of our trade marks in any way without our prior written consent.